Hugo Rabson

2 Leiston Court — Leiston, Suffolk IP16 4BZ — hugo.rabson@mondorescue.org — 07786-394447 (UK)

Qualifications Profile

Solutions-oriented, highly skilled IT Professional with a wide-array of skills, including IS management, software development, technical writing, and technical support.

Ø      Broad knowledge of and success across a variety of networking environments, systems, and applications.

Ø      Outstanding software development talents, participating in full lifecycles and creating innovative, error-free products.

Ø      Exceptional technical writing and desktop publishing skills, writing new and rewriting existing documents to provide simple to use, visually appealing software-use documentation.

Ø      Excellent communication and customer service talents, providing support to end-users with varying levels of technical expertise and collaborating cross-functionally in the successful completion of numerous projects in deadline-intensive environments.

Ø      Well developed troubleshooting talents, configuring and maintaining Windows and Linux PCs and workstations, determining and resolving OS/hardware/software problems quickly.

Ø      Fluency in French and English; willing to relocate internationally at own expense.

 

Core Competencies:

·       System/Network Administration

·       Software & Systems Development

·       Troubleshooting & Problem Resolution

·       Project Management

·       Database Management

·       User Training & Support

·       Hardware Configuration

·       Web Development

·       Cryptology

Technical Background

Platforms:

Windows 9x/2000/NT/XP, UNIX, Solaris, Linux, MacOS

Tools:

MS Office (Word, Excel, Access, Outlook, PowerPoint), Internet Explorer, Fast-Help, Paint Shop Pro, Viso, GCC, Emacs, WebExpress, RegIt 2000, CUSeeMe, Legal Ledger, Mondo, 

Languages:

C, Bash (shell script), Pascal, Delphi, Visual Basic

Professional Experience

Evolved Networks, Suffolk, England 10/2003 – 03/2004

IT Documentation Author (Contract)

Compiled and authored online/paper documentation for continuously fluctuating company software, creating and delivering quality product instruction manuals and end-user tutorials in advance of continuously fluctuating deadlines. Worked independently and liaised with individuals across functions, translating complex technical concepts into easily understood terms for end users with varying levels of technical expertise. Documented and tracked any new information and suggested changes received from software developers and management in order to ensure accurate documentation. Combined outstanding technical-writing talents with desktop publishing/graphic design expertise to create easy to read, visually appealing documentation.

Key Achievements:

§           Spearheaded full rewrite of all existing documentation, redeveloping content based on the needs of individual clients, and initiating regular meetings with programmers to ensure a stable final product. 

§           Championed procurement of Fast-help documentation-authoring software to replace MS Word, enabling ability to develop source code that retains functional integrity across any format, resulting in revenue savings due to elimination of need to continuously reformat documentation.

§           Instrumental in streamlining of processes for deadline determination and project scheduling by effectively conveying project parameters and progress to management.

§           Successfully completed all projects within half the initial timeframe, volunteering to take 4 weeks unpaid leave due to being hired 8 weeks too early.

Mondo SOFTWARE SOLUTIONS, Suffolk, England   2001 – Present

Operations Manager / Software Developer / Webmaster (Part-time)

Directly involved in all operational and technical aspects of successful Linux-based disaster-recovery software-development start-up venture. Coordinate with developers across three continents in all aspects of software development lifecycle, from requirements gathering to coding to testing/debugging to on-time final-product implementation. Provide enterprise-level technical support to key clients, including Lockheed Martin, NASA’s JPL, and Hewlett Packard.

Key Achievements:

§           Excel at locating, tracking, and implementing lasting solutions to software bugs, often through remote collaboration.

§           Continue to oversee operations of highly successful company in spare time, providing virtual, global support while continuing to excel at full time position.

WebMD (Transaction Services Division), Nashville, Tennessee 3/2001 – 11/2001

Technical Support Advisor, level 2 (Canadian Market)

Provided technical support in English and French to 75-100 medical personnel daily. Accessed and maintained detailed, complex database across ageing mainframe, troubleshooting system errors and formatting computer workstations to maintain compatibility. Liaised daily with health insurance representatives and internal data processors both locally and globally.

Key Achievements:

§           Demonstrated outstanding teamwork talents, working in concert with team members to resolve issues, maintaining careful notes and performing extensive research on customer issues to ensure accurate, efficient resolution of continuing customer issues.

§           Recognized with “top 5% of call centre award” two months in a row as a result of consistently maintaining low call times and providing exceptional service.

§           Successfully developed highly effective macros to speed up access to mainframe.

Compumax Computers, Nashville, Tennessee 9/1999 – 10/2000

Store Manager

Oversaw operations and supervised 2-4 employees of small computer sales/repair store. Configured and repaired PC systems, providing technical support to customers with hardware/software issues. Provided outstanding sales support, assisting customers with technical questions and selling PCs, software, and peripherals. Maintained store LAN network and electronic security systems. Trained and mentored employees.

Key Achievements:

§           Spearheaded change of sales strategy from price-based to value-based, resulting in an annual sales increase of 20%.

§           Successfully repaired a customer’s damaged Windows system without harming any data or applications by creating a software application that enabled OS reinstallation in under 10 minutes. 

Additional Experience

Rockford Marks, Suffolk, England   1999

Technical Schematics Specialist      

Maintained Visio CAD system, installing schematics and cable harnesses, and ensuring compliance with ISO and BSI standards. Liaised effectively with designers, engineers and management to provide accurate informative drawings.

Key Achievement:

§           Successfully developed and implemented ISO9000 compliant database utilised to automate tracking of all job information.

The Word Factory (Eyke), LTD., Suffolk, England 7/1997 – 6/1999

Technical Support Assistant

Provided virtual and on-site technical support to users with varying levels of technical expertise across a wide array of industries. Wrote turnkey applications for 3rd-party contractors, including Delphi-based applications for Microsoft Office. Educated customers in the use of software and PCs, providing emotional support to clients with difficulty understanding technical concepts.

Key Achievement:

§           Successfully migrated branch of large law firm from P2P network- to Linux-based server/client-system.

Education / Training

Bachelor’s Degree in Business Administration, Minor in Law, 2004

University College Suffolk – Ipswich, Suffolk, England

Associate’s Degree, Software Engineering / DipHE Certificate, 1995

University College Suffolk – Ipswich, Suffolk, England

Publications

Linux Journal – “Guard Against Data Loss with Mondo Rescue,” November 2001

Cave Radio Electronics Group – “Some Experiments in Speech Bandwidth Reduction,” 1996

Cryptologia – “The HK Cypher,” 1987; Wrote cryptanalysis software at the age of 12 to locate hidden messages in letters sent home by POWs during World War II.